Wellent established the new One-Stop Online Shopping Mall, with 16 retail outlets in Hong Kong. The online transaction in Wellent Eshop is encrypted and verified by a series of security and reliability procedures, we worth your trust.
We accept the following credit cards:
Wellent online credit card transactions are securely encrypted and 3D-authenticated by Transport Layer Security (TLS), a secure connection technology, so the information you send to Wellent (e.g. password, credit card information) will not be leaked. In addition, Wellent does not record your credit card information, which protects your privacy and data security.
Wellent online store uses 3D-Secure network security authentication service. In the final step of using a credit card for payment, the correct verification code must be entered to complete the transaction.
Wellent are now accept the follwoing electronic payment methods:
(Starting from 18 April 2024, the Payme payment method is temporarily unavailable until further notice. We apologize for any inconvenience this may cause and appreciate your understanding.)
Wellent online store and all Wellent retail stores now accept various types of consumption vouchers as payment. Customers can use consumption vouchers for shopping. (Products purchased with consumption vouchers cannot be refunded, only available for exchanged.
You can choose to use the "FPS", cheque deposit or bank transfer to complete the payment, After that, please send the deposit record or transfer confirmation to us through the following channels: (Payment methods "FPS", cheque deposit and bank transfer will take around 1-2 working days to process, it is dependent on the time for the bank to process the money transfer and for our staff to verify the payment.)
Bank Account / Cheque payable to： Wellent System Consultants Ltd.
中國銀行 / BOC : 033-665-10207389
滙豐銀行 / HSBC : 178-384376-838
渣打銀行 / SCB : 329-0-034196-7
『FPS』 ID:105424469
Alternatively, you can send the deposit record to us through the following methods:
9014 9700
eshop@wellent.com
Click here to enter User Center
If you want to upload the deposit record on our website, please first click on the icon in the upper right corner to enter the 'User Center'. Select the corresponding order and click on 'Details', then click on the 'Upload' button (as shown in the illustration) and upload the bank deposit receipt in the attachment field to complete the payment process.
Customers need to deposit the cheque to the above account, and then send the bank-in slip or transfer screen to us through the above channel, and we will arrange the delivery once the cheque is received. We recommend that you contact our customer service before paying by Cheque.
Delivery of in-stock products usually takes 1-3 working days, available from Monday to Friday during business hours, limited to Hong Kong Area. If you have any questions, please contact our customer service.
We recommend that you check with customer service before purchasing out-of-stock products. If the retail store shows that the product is in stock, you can choose to pick it up at the store or place an order online and wait for restocking. If we are unable to provide the relevant product due to supply issues, we will contact you as soon as possible.
We can offer a maximum of 30-day payment term or cheque on delivery payment. This requires processing through a quotation procedure. For more information, please contact us via WhatsApp at 90149700 or email us at eshop@wellent.com.
We accept payment by HSBC purchasing card. For more information, please contact us via WhatsApp at 90149700 or email us at eshop@wellent.com.
If you did not receive the transaction verification message from your credit card issuer, please contact the card issuer for follow-up. If there is any other problems that caused the payment failure, please contact us via WhatsApp at 90149700 or email us at eshop@wellent.com.
Once the payment for an order is confirmed in Wellent online store, there is not returnable or refundable. If customers receive a product that does not meet production standards (not involving human damage). Please contact customer service within 7 days of receipt. For more details, please refer to our returns and exchanges policy. If we are unable to provide or replace the same product due to supply issues, we will arrange for a refund for the customer.
When Wellent has new promotions, discount coupon codes will be made available for eligible customers to receive various discounts and offers.
Flat 101A-B, 1/F, Lai Cheong Factory Building, 479 Castle Peak Road, Lai Chi Kok, Kowloon
2148 9292
Monday to Friday 9:00 – 22:00 Saturday 14:00 – 20:00
2508 8100
9014 9668
9014 9738
9014 9735
Whatsapp
Tel: 2148 9292
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