Wellent eShop
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Wellent e-Shop | 偉倫網上商店



 

Return Policy

Product return method is currently provided as follows

 

Damaged goods

Customers must check the goods at the time of receipt of the goods ordered if there is damage. If the goods are damaged, please inform the customer service department to arrange the replacement within 7 days. The company has the right to refuse to replace the goods that have been signed.

 

Return / Refund Process 

Upon confirmation of payment for the products in Wellent online store, no return and refund is allowed. 

However, due to the supply problem, or the failure to replace the same item, the Wellent Online Store will arrange a refund for the customer. 

The payment will be refunded by the same way that the customer made the payment. 

1) Online payment: After we received your returned product, 

your payment will normally be credited to your payment account within 5-7 Working days. 

(The actual credit date is subject to the Payment Gateway processing period) 

2) Payment by bank transfer: After we received your returned product, you need to provide the account name and the account number of the payee, we will refund the amount to your account within 5-7 working days. 

(The actual credit date is subject to the Bank of your account) 

For details, our customer service staff will contact you. 

For any dispute arising from the refund or return of the goods, the decision of Wellent shall be final. 

 

Replacement 

Procedures for Replacement 

  • If there is any problem for the goods, please contact the customer service department within seven days of delivery date by:
    1. Method 1) WhatsApp 9014 9700
    2. Method 2) Email to eshop@wellent.com
    3. Method 3) Call 21489292 within office hours
  • Customer Service Department receives customer replacement mail will contact the customer during normal working hours and ask for more details.

 

Replacement Terms 

  • Customer must contact the customer service department within 7 days of receipt of the goods for replacement. 
  • When you purchase at Wellent, all the replacements will be arranged by our Customer Service Department. 
  • If you need a replacement, you must have the product with our official invoice, complete packaging, product barcode, accessories, manuals and warranty card which is not filled.
  • The goods must be intact and do not involve man-made damage. It should not be repaired and has no sign of repair. The surface of the goods should have no scratches and not be wet. 
  • For the replacement, any gifts, credits and coupons should be returned at the same time. If the customer cannot return the gift, credits or coupons, or is used or damaged, the customer should pay for the item which the value is determined by the Company. 
  • Replacement can be provided for once only. If the customer still think that a problem after replacement, the customer must contact the manufacturer or dealer’s specified maintenance center 
  • Some products need to be inspected by the authorized dealer, those products can only be replaced after receiving the inspection paper. Products include but not limited to: Desktop, Notebook, Printer, etc.
  • The screen is dusty, and with less than four points of bright spots/light spots/dead spots are not in the replacement range.
  • Apple’s products are not refundable and replaceable, customer can only contact Apple’s official maintenance.
  • Due to the price fluctuation of the product, the selling price should be subject to the moment you pay the order. The return or refund policy is not applicable to this situation.
  • If there is a shortage of the product, which failed to replace the same goods, the payment will be refunded in the same way that the customer made the payment.  

 

Not applicable for replacement 

  • Any consumable items, such as ink cartridges, laser toner cartridges, laser discs, any software programs that have been opened and goods with blister packaging. 
  • Due to lighting, computer monitors' chromatic aberration problem, or personal understanding of different colors, resulting in chromatic aberration problem between photos and goods. This does not belong to the problem of the quality of goods. 
  • More than 7 Working days replacement period 
  • In case of any dispute, Wellent will retain the final decision. 

Product warranty

For products purchased at the Wellent Online Store, 

Customer should contact the relevant manufacturers or dealers directly for all the repair and maintenance issues, the terms, please refer to the product warranty card.